Use cases > Clinique Pasteur
TALKR.ai reinvents the way patients are contacted about their medical appointments
Our goals
We want to help healthcare professionals better manage their schedules by calling patients the day before their appointment
Possibility typology
Available options
Automatic follow-up of patients the day before a medical appointment
Management of doctors' schedules
Additional service that the organization offers to its users, which is more personal than a text message
The voice assistant serves as a reminder to patients and allows them to confirm an appointment made for a doctor the day before the appointment. The patient can confirm, cancel, or change the appointment via the voice assistant.
Thanks to TALKR.ai, an automated processing of outgoing and incoming calls is performed in real time. The Bot is not only able to answer simple questions, but also to make appointments and validate appointments by a simple configuration without technical knowledge. This allows for a greater return because we get an answer the day before the appointment which allows us to fill the no shows.
Metrics
+97%
of understanding rate
Integration usage
89,8%
appointments were taken care of by the PhoneBot
Working day, non-working day scenarios
different scenarios are deployed depending on the time and day
CallBot
Integrating a robot in CallBot format after the phone
