Use cases > Chatou town hall (Yvelines)
How TALKR.ai’s Bot helps agents and users in their customer journey to get answers in real time
Our goals
We want to improve user satisfaction and provide quick, personalized information to help city officials
24/7 availability for consultations
Connecting with agents
Follow-up of administrative requests
The ChatBot answers users’ requests every day. Meet TALKR at the salon des maires
With the TALKR.ai platform, automated processing of calculations and reports is sent to users in real time. The Bot is not only capable of answering simple questions, but also of performing complex calculations through a simple configuration without technical knowledge. All calculations are configured in the Bot, no API is connected.
Bots are a new way of dealing with our customers, more reactive, more adapted to their uses, allowing us to do things differently, in particular by trying to better adapt to the constraints of our interlocutors thanks to the understanding of language.
On the advice of the firm that accompanies us, we appreciate the TALKR.ai solution for its functional richness and the speed with which we can get back on track to make the necessary adjustments.
Metrics
100 calls/day
The TALKR.ai platform is not only a ChatBot builder but also an access to all the tools you need to integrate your bot into a new global process.
Integration usage
83%
After working hours responses
1 Bot
The TALKR.ai platform is not only a ChatBot builder but also an access to all the tools you need to integrate your Bot into a new global process.
SMS
SMS campaign for appointment booking
IVS education service
possible integration in the IVS education service
