Futur of CCAS
Contact center at Era of AI : Modernize customer experience with real‑time, agentic AI,voice and messaging.
How to set up an AI-powered contact center?
- TALKR augments your contact center with autonomous AI agents that answer, resolve, and escalate intelligently.
- We integrate with your current CCaaS or Telco—or operate end‑to‑end if you don’t have access to those systems.
- No‑code setup. Omnichannel. Multilingual. GDPR‑first.
How Connecting to your existing Contact Center?
Explanation
- Plug‑and‑play integration with your CCaaS/Telco to let TALKR agents receive, resolve, and handoff calls.
- Preserve your current routing, reporting, and compliance posture.
Exemples of intégrations
Genesys (AppFoundry) / Twilio / Vonage…
Standard SIP TRUNK configuration
- Incoming: TALKR responds, authenticates, resolves intentions, triggers actions, and makes a warm transfer if necessary.After hours: complete automation with message transcription and callback orchestration.
- During business hours: intelligent handover to your teams based on skills, queues, or SLAs.
What you keep
Your telecom operator numbers, IVR, reporting, and WFM remain in place.
Incoming and outgoing calls are retained.
Retrieval of call transcripts and summaries. Transcripts with search, masking, and replay capabilities.
How the SIP protocol works
SIP (Session Initiation Protocol) is a text-based signaling protocol that establishes, controls, and terminates VoIP sessions via messages such as INVITE, ACK, BYE, REGISTER, and OPTIONS.
It does not carry any media, but manages negotiation and call logic using response codes 1xx to 6xx (provisional, success, redirects, errors). .
RTP (Real-time Transport Protocol) ensures real-time transport of audio/video streams, encoded via codecs (G.711, G.729, Opus).
RTP packets typically transit on UDP ports 10000–20000 for low latency.
100% TALKR AI Contact Center
When should you use a hybrid call center?
In case of overflow
- Management of call peaks during business hours and after hours. Reception, qualification, authentication, appointment scheduling, order status, FAQs, and transactional workflows.
Basic task processing
- Appointment scheduling. Appointment reminders using AI
- Transfers to call center agents and your teams during business hours
- Ticket creation and reminders scheduled according to timetables (Handover)
Direct TALKR connection to CCAS
Reduce costs by taking advantage of your live telephony. Fallback and fault tolerance scenarios for resilience.
Increase the number of calls handled
Autonomous agents, omnichannel orchestration: prioritize, route, and follow up consistently. Escalate to agents during business hours according to opening hours.
Say goodbye to old call centers⚰️ Say hello to 👋 AI agents
Ready to modernize your Contact Center?
We assess your environment and propose the fastest path to value.
