Launch your AI Agent project successfully
Download the simplified project specifications and our best practices whitepaper to kick off your callbot project.
How does it work?
1. Preparation phase
Define objectives, select priority use cases, and benchmark available solutions.
2. POC
Proof of Concept with feature comparison and performance validation.
3. Production phase
Industrialization and deployment. Can be deployed on client servers for total data confidentiality.
Best practices
Questions we will ask you before launching the pilot
Let's anticipate the technical questions and answers for an accurate estimate.
Let's list your requirements and features!
Off-the-shelf features
- Appointment scheduling? No-show follow-ups
- Need sentiment recognition?
- Phone-based process validation?
- Lead qualification? Collections? Retail
- Support? E-commerce? Public sector?
Bot: key points to cover
- Is the bot multilingual?
- Do you need image imports?
- Do you have a dataset?
- What data formats (documents, Excel) can you provide? Heterogeneous / homogeneous data
- Mixed format: text response or quick-reply?
- Do you use a CRM or ticketing tool?
- What about generative AI? OpenAI (GPT) or another LLM?
- Which LLM? OpenAI or open source? Any specific requirements?
- Target server provisioning if custom hosting (outside TALKR cloud)
Telephony options
Who will manage telephony? What is the volume of inbound/outbound calls?
Telephony: basic questions
- In which country is the platform hosted (EU / US)?
- Number of monthly inbound and outbound calls?
- Number of simultaneous calls? (Peak traffic)
- Call transfers to landlines and mobile phones?
- Multi-language version
- Do you have an existing telephony system (3CX, Genesys, Cisco, Xivo)?
- Speech-to-Text (STT) language preference?
- 3 voice types depending on use cases (MP3 / high-quality synthesis / medium quality) โ impacts punctuation and cost
Transfer to TALKR Tel
The call is transferred on an invisible black line to TALKR Tel. TALKR picks up the call and processes it as an inbound call via VoIP. You transfer the call directly at the TRUNK level on TALKR's side โ you need to know the number of simultaneous calls.
Connect to your application
TALKR connects to your SIP Trunk with a login, password, and URL. You maintain full control of telephony.
Choosing your bot's voice
There are several voice types depending on your use case.
๐๏ธ Human voice
Some use cases allow custom voices with MP3 files and variable parts (greetings, etc.), but it's not possible to request first and last names, for example.
๐ซ๐ท Premium French voices
High-quality French synthesis voices: Voxygen, Capella, WellSaid.
๐ International voices
ElevenLabs, Play.ht โ 10x more expensive than a Google voice but exceptional quality.
๐ค Google neural voices
Google Studio / Wavenet โ most cost-effective option, good quality.
Check out our complete guide to STT & TTS technologies to make the right choice.
Hosting: where will your data live?
TALKR SAAS hosting
- Do you want conversation history stored?
- Do you need a test and production environment?
- Bot hosting on our cloud, a private cloud, or on-premise?
- Who will monitor hosting if on a private cloud? (bot migration)
Private hosting (EU / US)
- Who will handle bot improvement and knowledge reinforcement?
- Implementing new scenarios?
- Who will verify that the bot responds correctly?
Bot management
External / internal management
- Who will manage the bot?
- Do you have a dedicated bot manager?
- Is this a single bot or one bot with multiple dashboards?
Bot improvement & configuration
- Who will handle bot improvement and knowledge reinforcement?
- Implementing new scenarios?
- Who will verify that the bot responds correctly?
Project kickoff and timeline
Project launch
- When should the project start?
- GDPR: how to handle data knowing we retain data temporarily for training purposes?
- Speech-to-Text preference (US English or other)?
- Is it permissible to route data through Europe? Data management considerations.
Stakeholders & exchanges
- Who are the stakeholders?
- How will we exchange data? (we need XLS files)
- Can the IT department provide access information?
- Who will modify and improve the content?
Overcoming objections
Handling objections
There are many reasons a prospect may hesitate before saying yes:
- Already using a competing solution
- Discussing with competitors offering similar benefits at lower cost
- Focused on other priorities
- Waiting for budget approval
- Going through internal reorganization...
We're here to help our clients first
- Active listening: carefully listen to the client's needs and concerns to propose a tailored solution.
- Fast response: be responsive to inquiries and questions to maintain interest and engagement.
- Simplification: help the client navigate the decision process by clarifying each step.
- Flexibility: adapt your terms (within reason) to meet specific requirements.
Ready to launch your project?
Fill out the form to set up your callbot.
Fill out the questionnaire โ