The strengthening of the rights of people whose data is processed
(with new or strengthened rights including minimization, portability, erasure…); the GDPR deliberately puts the individual at the center of our concerns
The implementation of the General Data Protection Regulation (GDPR) has been of strategic importance for Kwalys since 2017. This includes but is not limited to: name, an ID number, email address, genetic information, IP addresses, any digital footprint (photos….) etc.
To help us comply with the RGPD, our law firm dedicated to intellectual property law, industrial property, new technologies and life sciences, accompanies us in our efforts to become compliant in this sense.
Our virtual assistants are used in various private and public sectors. These sectors gather from time to time personal data more or less “sensitive” which must be protected and correctly treated. That’s why Kwalys aims at the maximum application of the RGPD recommendations as soon as possible.
In this process of compliance, we want to guarantee you an optimal security with better commitments. That is why we have already appointed a qualified person (Correspondant Informatique & Libertés) who will become our DPO (Data Protection Officer) on May 25, 2018. The DPO, is a person external to our company whose mission is to take care of compliance and the establishment of all processes and verification of our applications to achieve the goal of maximum data security.
TALKR.ai takes privacy very seriously. Discretion and protection of your personal data is a matter of course for us. We appreciate your trust and strive to protect your personal data in the best possible way. Talkr treats your data obtained through address files, orders and/or quotations as strictly confidential. Your e-mail address or personal data is never given to third parties. Our goal is to adapt our online site and our information offer to individual wishes and preferences. Your data and preferences are of great importance for this. It is common practice for many websites to collect impersonal data, such as a page you have already visited, or a browser you have used. This data is only used for statistical purposes and cannot be linked to you directly.
Three main compliance tools will be used: the activity log, the impact assessment and the DPO
Revised Terms and Conditions of Use
Data privacy has always been a major concern for TALKR. Therefore, we have further strengthened the clauses concerning the confidentiality of personal data.
Processing of mapped customer data
Implementation of a list of processing carried out on personal data. We carry out 3 main types of processing on behalf of our customers:
– The sending of email alerts, SMS, dialogues on different platforms to users,
– The collection of interactions and conversations of users
– The provision of detailed statistics on the use of Kwalys
Security of processing and personal data
In order to secure personal data as much as possible, Kwalys has always had a policy of reducing the amount of user data stored on our platform & keeping it for the duration of the processing.
Security audits in 2021
Physical security audit:
– Phishing attempt
– Attempt to obtain information from the team
Virtual security audit :
– Attempted hacking by malware, cyber attack, account usurpation
– Recommendations for improvements to our systems
– Malicious disclosure of data
– Loss of confidentiality
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